Process & Design
Business process optimization & contractual clarity
Processes only start to work when expectations are clear, collaboration is supported, and people are not slowed down in their day-to-day work. We help service companies simplify their end-to-end operations when growth, complexity and operational pressure come together. So that presales, sales and delivery align, and the organization can move forward without added overhead.
Built around collaboration, flow and scalability in daily operations.
Does this sound
familiar?
Processes feel heavier than necessary.
Information is scattered across people’s heads and
tools.Presales, Sales & Delivery don’t quite align.
You sense that doing more of the same won’t be the solution.
Our holistic approach
We never look at processes in isolation.
What causes friction in the flow today is always tied to choices, collaboration and systems.
That’s why we approach every challenge holistically, with attention to decisions, collaboration and the systems that support daily operations.
Process & Design builds on earlier decisions and translates them into an operational model that works in practice. This turns insight into concrete flow, clear agreements and collaboration that moves the organization forward.
How we create a flow that moves forward
From complexity to an operation that works
At the intersection of processes, information flows and collaboration, we make the difference.
Many organizations have strong teams and good intentions, but processes have grown organically, hand-offs remain implicit, and expectations get lost along the way.
We bring that fragmentation together into one clear flow that works for people and evolves with the organization.
How we redesign processes:
Not by redesigning everything from scratch, but by making visible where the flow breaks down today.
Step 1: Where does it get stock?
We identify bottlenecks and unclear hand-offs.
Expectations are often implicit. No one knows exactly what should happen next—or who owns it.
Step 2: Design for reality
We don’t design processes for how things should work on paper, but for how teams actually work.
Under pressure. In daily operations. In real conditions.
Step 3: Eliminate duplicate work
OWe remove unnecessary complexity. Information is brought together in one place.
Processes support teams—instead of slowing them down.
Step 4: Make hand-offs explicit
What does Sales hand over to Presales? What does Presales pass on to Delivery?
With which information? In what format? We make it crystal clear.
What it delivers
Our Process & Design
service helps organizations simplify operations and strengthen collaboration across teams.
We translate complexity into a clear flow, with explicit processes, expectations and hand-offs that support teams in their daily work.
The result is more clarity and calm in operations, less noise and duplicate work, and an organization that can grow efficiently without added overhead.
Ready for more clarity and direction?
Let’s explore together where the real leverage lies.