Adoption & change
Adoption Intelligence Track
Your teams have the tools. But do they actually use them?
You invest in new software, platforms or AI. On paper everything works, but in practice people work around it.
Adoption Intelligence shows you exactly where adoption gets stuck, and what you can do about it to realise the business case of your IT investments.
The problem
The software went live. The way of working didn't.
Tools are rolled out with clear promises: faster work, better data, smarter decisions. Then daily reality takes over. Deadlines, firefighting and workarounds.
Adoption is seen as something for "after go-live". And when it stalls, the reflex is always the same: extra training, another reminder. Well-intended.
But without the right foundations, change is not a given.
Adoption doesn't fail because of the technology. It fails because nobody sees where it pinches.
Source: WalkMe, State of Digital Adoption 2026. Global study, 3,750 respondents.
54%
of employees bypassed AI tools and did the work manually in the past 30 days.
88% vs 21%
of managers think employees have the right tools. Only 21% of employees agree.
Sound familiar?
- ✔ New tools are rolled out, but not really used.
- ✔ Roles and expectations are unclear.
- ✔ Decisions get stuck between teams or levels.
- ✔ In practice, teams fall back on old ways of working.
For IT, HR, leadership and change teams who want to know whether their technology investments pay off.
What we measure
The three pillars for transformation success
A scientific questionnaire of around 60 questions, completed by everyone who uses one or more of the tools, from management to end users. That way, differences become visible instead of being averaged away.
Technology
This is your foundation.
Tool
Is the tool reliable, user-friendly and well integrated?
Data
Is the data behind it accurate and up to date?
Output
Does the tool deliver results people can actually work with?
People
This is where people make adoption their own.
Wellbeing
Do people have the knowledge and confidence to use the tool well?
Capacity
Do people have the knowledge and confidence to use the tool well?
Work Redesign
Have tasks and routines really changed along with it?
Organisation
The driving force behind lasting change.
Governance
Are ownership, risks and escalation clearly arranged?
Support
Is there training, communication and feedback?
Strategy
Is adoption linked to a clear goal and success criteria?
The Adoption Reality Gap
Management sees one organisation. Your teams live in another.
Leadership often believes adoption is under control. On the shop floor, people feel they were handed a tool and left to figure it out themselves. You never see that gap in usage statistics, and that is exactly where your investment leaks away.
Adoption Intelligence puts both perspectives on one matrix. Three questions determine where you stand:
How solid is your technology?
How deeply is it woven into the work?
How maturely do you steer adoption?
What you get
Your baseline. And advice to move forward.
The scan gives you a measured starting point: a clear picture of where you stand today, backed by numbers. The starting point for targeted action, and the reference to validate what works a few months later.
- Your top priorities for adoption success across technology, people and organisation
- Adoption scoring on 9 dimensions that gives direction to your transformation
- Personalisation and segmentation options to work out a segmented implementation approach
- Reality Gap meeting: where perspectives diverge and where silent resistance sits
- A well-founded solution to measure the impact of initiatives
- A well-founded action plan developed by our consultants
1
Survey
15 minutes per respondent, online, tailored to your context.
2
Diagnosis
Scores on nine dimensions, management and shop floor compared.
3
Workshop
Refining the analysis. Validating an applied report against reality.
4
Action plan
Concrete priorities, clear owners and a date to measure again.
Two ways to start
Start with a clear diagnosis. Or tailor it to your organisation.
Basic
Standard
A clear first diagnosis
For those who want a clear picture of where adoption is getting stuck, fast. So you can get started yourself with the advisory report.
- The whole organisation, or one specific tool
- All 9 dimensions measured
- No intake needed
- Top 3 priorities and recommendations
Advanced
TailoredBuilt around your organisation
For organisations with multiple teams, sites or target groups that want a fine-grained picture.
Discuss your scope- Everything in Basic
- Extra segmentation options on request (e.g. team, country or site)
- Large respondent pools for robust results
- Reality Gap mapped per target group
No standard package: we define the scope together, during a first conversation.
And after the scan?
The Adoption Intelligence Track
We translate your action plan into a programme: we provide experts per domain under one programme management, and act as a co-pilot within your organisation.
How change lands in practice
Change doesn't land through communication alone, but through how work is organised: roles, decision-making and systems. That's why we stay involved after the scan, on work redesign, wellbeing and capacity.
01
Understanding & trust
We start from the scan and make tensions, expectations and patterns visible. That builds trust and a shared starting point.
02
Roles and expectations
We translate change into clear roles, agreements and rhythms, embedded in today's work. So everyone knows what is expected of them.03
Make it work & keep it working
We support teams and leaders in practice, adjust course and measure again. The structure supports the new behaviour, even after we step out.
The result: less friction, more ownership and collaboration across teams, and new tools that are actually used.
Where does your organisation stand today?
Book a free 30-minute conversation with a senior consultant. You get a first look at your adoption challenge and a concrete proposal for the scope.
About 15 minutes per respondent. Online, whenever it suits them.
Yes. Organisation-wide, or zoomed in on one tool or AI application.
No. Dibiz is vendor-independent. We bring the business and change layer, and work with the implementation partner of your choice.
You get started with the plan yourself, or we guide you through the Adoption Intelligence Track.
