Structured sales & delivery

How Codit evolves from custom work to a streamlined sales and delivery organisation

Service ModelsGrowth Transformation Organisation

The contexte

Codit is a Microsoft Solution Partner with expertise in data & cloud driven solutions.

Codit is a specialised IT service provider with a strong reputation in complex integration and cloud projects. For years, the organisation grew from deep expertise and custom solutions. Strong engineers and substantive know-how were the driving force. As part of the Proximus Group, Codit combines entrepreneurship and technical depth with the scale and strength of a major player.

This position offers clear opportunities. More and more customers are looking not just for project-based solutions, but for a broader, integrated service offering. From cloud and integration platforms to infrastructure solutions, management and end-to-end responsibility. Codit has the outspoken ambition to support customers more broadly and consistently, in close alignment with the Proximus offering.

To realise that ambition, the next growth phase needed to be shaped deliberately: an evolution from a strong expert model to a clear, scalable service company, where sales, delivery and group services reinforce each other.

The challenge

Creating clarity in a broad service offering aligned with customer needs.

Codit was not at the start of a transformation, but in the middle of a deliberate acceleration.
From individual expertise to collective service strength.
From ad-hoc custom work to standardised service models.
From strong sales stories to consistent delivery.
The challenge was in connecting strengths:

- Maintaining flexibility and technical depth
- Creating clear service models that are distinctive and scalable
- Aligning commercial customer needs with operational predictability
- Ensuring information exchange between sales, delivery and customer

The transformation therefore touched not only processes and structures. Roles, responsibilities and collaboration between sales, delivery, customer care and management evolved as well.

What we achieved together

Clear and scalable service models

Service definitions that are both commercially strong and operationally feasible.

A strengthened bridge between sales, delivery and IT office

Clear processes and agreements that align expectations from quote to execution.

Aligned organisation and governance models

Clarification of roles, responsibilities and consultation structures across teams.

Integration with the broader service offering

Positioning of Codit services in coherence with Proximus infrastructure and group services.

A concrete roadmap towards further growth

From service design to enablement, onboarding, maturity building and continuous improvement.

The role of Dibiz

Clarity in complexity.

Dibiz supported Codit in making explicit and structuring what was already strongly present.
We worked hands-on in designing and implementing the new service logic. Not as a theoretical model, but as a concrete foundation that sales and delivery use daily. From strategic intentions to service models that are sold, priced and executed. From governance agreements to consultation structures that actually run.

The focus was on three axes:

•  Clarity: what exactly do we sell, under what conditions, and with what expectations?
◦  Service definitions developed with sales and delivery
◦  Pricing models and contractual frameworks translated into operational agreements
◦  Customer segmentation linked to service levels and team capacity

•  Alignment: how do sales, delivery, customer care and finance structurally connect?
◦  Processes streamlined from quote to delivery
◦  Roles and responsibilities clarified and aligned
◦  Governance structure set up and made operational

•  Workability: how do we ensure models don't stay on paper, but are carried in practice?
◦  Templates, checklists and working agreements developed
◦  Enablement sessions with sales and delivery teams
◦  Quick wins identified and implemented immediately

Dibiz worked hands-on: in service design sessions, in developing commercial and contractual frameworks, in alignment with team leads and experts, and in preparing enablement towards sales and delivery.

Not next to the organisation, but inside it. Not as advice, but as implementation.

Our value

Calm, direction and scalability in an environment where time is scarce.

What made this journey succeed was not one model or document, but the way everything came together. This journey confirmed the maturity and ambition of Codit as a service-driven organisation.

Dibiz brought clarity, structure and rhythm in a context with many strengths and high ambitions. Not by simplifying what is complex, but by making it manageable. Not by imposing direction, but by making choices explicit together.

The result is an organisation that:

• can serve its customers more broadly and consistently

• translates its expertise better into repeatable value

• is positioned more strongly within the Proximus ecosystem

A partnership that supports Codit in their next growth phase: with clear services, aligned teams and a foundation that enables further scale and integration.